Returns & refunds

Need to return something:

If you are not 100% happy with the product you ordered and would like to return it, you may do so provided the item is in original, unused condition with all sales tags still attached.

Please email us prior to returning your item, so we can ensure we treat your return appropriately when it arrives. If you would like to change it for something else we can confirm if that product is in stock and if there would be any additional costs involved.

Send your returns to:

Returns are to be sent to either our postal address or our store address. Details below:

Postal returns:  Furr Kids, PO Box 412, Silverdale 0944, Auckland

Store returns:  Furr Kids, Level 1, 45H Arrenway Drive, Albany, Auckland.

Exchanges:

We try our best to describe items and sizes as best as possible but sometimes things don't always work out.  If you need to return something for a different size, please contact us as above prior to returning your item.  There may be additional delivery costs.

Returning a faulty item:

Very rarely a product may develop a manufacturers fault, and we will do everything we can to resolve this situation.  Please contact us as above prior to returning your item so we can help to resolve the issue. 

Sometimes the product chosen may have not been suitable for your pet and we can help to make sure you receive something that is.

Please do not hesitate to contact us if you have any questions about your purchase, either by email or phone/text Debbie on 021 669 280.