Returns

Need to return something?

We know that sometimes things aren’t always as you expected from the picture on your computer.  At Furr Kids we want you to be happy with your purchase, we want your dog and cat to love it too.

If for any reason you are not completely satisfied with your purchase, please return it to us in original unused condition within 30 days of receipt and we will replace it or refund your product purchase price using your original payment method.  Delivery costs are non refundable.

For all returned items:

Where to send your return

Returns can be sent to either our office address or our postal address.

Please note, Furr Kids will not be held responsible for items lost that are sent back untracked.

Send your returns to:
Furr Kids, C/o 298 Mahurangi West Road, RD3, Warkworth, Auckland

Postal address:
Furr Kids, PO Box 412, Silverdale 0944, Auckland

OMG It’s broke!

Very rarely a product may develop a manufacturers fault or be damaged in transit.  We will do everything we can to resolve this situation.  Please contact us as above prior to returning your item so we can help to resolve the issue.

Please do not hesitate to contact us if you have any questions about your purchase.

Email: info@furrkids.co.nz

Phone: 021 669 280

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