Found something your dog or cat will love? We are committed to getting it to you as fast as possible.

How long will my order take to arrive?

Orders are dispatched with Courier Post Monday to Friday.

All orders are dispatched within 24-48 hours of order being received.

Delivery time frame once dispatched: If you need your order a little faster, let us know and we may be able to arrange an express courier to get your order to you sooner.  Please note, additional delivery fees may apply.

What will it cost to get my order delivered (New Zealand)?

Auckland $5.00
Rest of North Island $6.50
South Island $8.50
Heavyweight / Oversized Items $12.00-14.00

At Furr Kids we do not charge extra for rural delivery, however if you are on a rural delivery route please do include this with your delivery address details so we can place the appropriate tickets on the parcel to avoid delays.

What will it cost to get my order delivered (Australia)?

Order value $0.00 to $100.00 NZD $12.00
$101.00 to $250.00 NZD $24.00
$251.00 to $400.00 NZD $45.00
$401.00 to $600.00 NZD $80.00
$601.00 to $1000.00 NZD $150.00

Orders to Australia are sent via International Courier or International Post using NZ Post.  Delivery times are usually 3-6 days.  The maximum delivery time should be no more than 10 working days.

All delivery prices quoted on Furr Kids website are in New Zealand dollars.

If you are wanting delivery to another country, please contact us for a delivery quote.

What if my order doesn't arrive?

Furr Kids orders are always dispatched using reputable couriers with strict delivery policies and schedules. Unfortunately things can go missing from time to time. Should your order not arrive in a timely manner please contact us by email or phone with your order number and we will immediately follow up with the courier involved.

If you have any questions regarding delivery of your order please email us: or phone +64 21 669 280.

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