When will I receive my order?

    Orders are dispatched Monday to Friday with New Zealand Post.  Orders are generally dispatched within 24-48 hours of orders being received. 

      Delivery time guideline once dispatched:
      • Auckland: 1-2 working days.
      • Rest of the North Island: 2-3 working days.
      • South Island: up to 3 working days.
      Rural deliveries and larger items may take a little longer.

        If you need your order a little faster, let us know and we may be able to arrange an express courier to get your order to you sooner.  Please note, additional delivery fees will apply.

          Delivery costs (New Zealand)

          Auckland $6.00
          Rest of North Island $8.00
          Rest of North Island oversized $12.00
          South Island (large) $14.00

          We do not charge extra for rural delivery, however if you are on a rural delivery route please do include this with your delivery address details so we can place the appropriate tickets on the parcel to avoid delays.

          • All orders are sent tracked via NZ Post and Courier Post unless otherwise requested.
          • Orders are sent tracked and non-signature.

          International shipping

          COVID-19 Update for international orders:
          Please note international delivery times may experience delays of up to 3 weeks longer than normal due to fewer aircraft traveling out of New Zealand.

          International orders are sent from New Zealand via standard Post with New Zealand Post.  Delivery times are usually 6-10 working days (as a guideline but may take a little longer).  This is an untracked service.  If you require tracking please contact us at for a shipping quote. 

          Add items to your cart and enter your shipping details at check out for  international delivery prices.  If it says not available, contact us with the items you wish to purchase and we can confirm a delivery price.  If you have any questions please feel free to contact us at

          PupGo Complete Starter Packs and PupGo Cleaner & Sanitiser are not available for overseas shipping due to the liquid content. 

          My order hasn't arrived.

          If your order has not arrived within 21 days of it being shipped or you have any questions regarding delivery of your order please email us: or phone +64 21 669 280.

          For local orders customers must let us know within 21 days of dispatch of non-receipt. Otherwise it will be assumed goods have been received by the customer.  And within 45 days for international orders.