When will I receive my order?

Orders are dispatched Monday to Friday with New Zealand Post.  Orders are generally dispatched within 24-48 hours of orders being received. 

Delivery time guideline once dispatched: Rural deliveries and larger items may take a little longer. If you need your order a little faster, let us know and we may be able to arrange an express courier to get your order to you sooner.  Please note, additional delivery fees will apply.

Delivery costs (New Zealand)

Auckland $6.00
Rest of North Island $8.00
Rest of North Island oversized $12.00
South Island (large) $14.00

We do not charge extra for rural delivery, however if you are on a rural delivery route please do include this with your delivery address details so we can place the appropriate tickets on the parcel to avoid delays.

International shipping

International orders are sent standard Post via NZ Post.  Delivery times are usually 6-10 working days.  This is an untracked service.  If you require tracking please contact us at for a shipping quote. 

Add items to your cart and enter your shipping details at check out for  international delivery prices.  If it says not available, contact us with the items you wish to purchase and we can confirm a delivery price. 

PupGo Complete Starter Packs and PupGo Cleaner & Sanitiser are not available for overseas shipping due to the liquid content. 

My order hasn't arrived.

If your order has not arrived or you have any questions regarding delivery of your order please email us: or phone +64 21 669 280.