When will I receive my order?

Orders are dispatched Monday to Friday with New Zealand Post.  Orders are generally dispatched within 24-48 hours of orders being received. 

Delivery time guideline once dispatched: Rural deliveries and larger items may take a little longer.

If you need your order a little faster, let us know and we may be able to arrange an express courier to get your order to you sooner.  Please note, additional delivery fees will apply.

Delivery costs (New Zealand)

Auckland $6.00
Rest of North Island $8.00
Rest of North Island oversized $12.00
South Island (large) $14.00

We do not charge extra for rural delivery, however if you are on a rural delivery route please do include this with your delivery address details so we can place the appropriate tickets on the parcel to avoid delays.

International shipping

COVID-19 Update for international orders:
Please note international delivery times may experience delays of up to 3 weeks longer than normal due to fewer aircraft traveling out of New Zealand.

International orders are sent from New Zealand via standard Post with New Zealand Post.  Delivery times are usually 6-10 working days (as a guideline but may take a little longer).  This is an untracked service.  If you require tracking please contact us at for a shipping quote. 

Add items to your cart and enter your shipping details at check out for  international delivery prices.  If it says not available, contact us with the items you wish to purchase and we can confirm a delivery price.  If you have any questions please feel free to contact us at

PupGo Complete Starter Packs and PupGo Cleaner & Sanitiser are not available for overseas shipping due to the liquid content. 

My order hasn't arrived.

If your order has not arrived or you have any questions regarding delivery of your order please email us: or phone +64 21 669 280.

Temporary delivery delay

Due to unforeseen circumstances there may be a 5-7 day delay of delivery for orders placed between 23rd-31st July.
Sorry for any inconvenience. Our online store is still open in the meantime and enquires can still be sent via the contact form.