Delivery

When will I receive my order?

Orders are dispatched Monday to Friday with New Zealand Post.  Orders are generally dispatched within 24-48 hours of orders being received. 

Delivery time guideline once dispatched: If you need your order a little faster, let us know and we may be able to arrange an express courier to get your order to you sooner.  Please note, additional delivery fees will apply.

Delivery costs (New Zealand)

Auckland $5.00
Rest of North Island $6.50
South Island $8.50
Heavyweight / Oversized Items $12.00-14.00

We do not charge extra for rural delivery, however if you are on a rural delivery route please do include this with your delivery address details so we can place the appropriate tickets on the parcel to avoid delays.

What will it cost to get my order delivered (Australia)?

Order value $0.00 to $100.00 NZD $12.00
$101.00 to $250.00 NZD $24.00
$251.00 to $400.00 NZD $45.00
$401.00 to $600.00 NZD $80.00
$601.00 to $1000.00 NZD $150.00

Orders to Australia are sent via International Courier or International Post using NZ Post.  Delivery times are usually 3-6 days.  The maximum delivery time should be no more than 10 working days.

My order hasn't arrived.

Please email our customer service team: sales@furrkids.co.nz

If you have any questions regarding delivery of your order please email us: info@furrkids.co.nz or phone +64 21 669 280.

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