Shipping
FREE SHIPPING FOR ORDERS OVER $250.
Delivery charges for small items nationwide
Small items include all PupGo Cleaner & Sanitisers variations and dog collars.
LOCATION |
SHIPPING RATE |
TARGET |
| Flat rate nationwide | $8.00 | 2-3 days |
Delivery charges for PupGo 55 and PupGo 80 products
Includes all variations of PupGo 55.
LOCATION |
SHIPPING RATE |
TARGET |
| Auckland | $8.00 | 1-2 days |
| North Island | $15.00 | 1-2 days |
| South Island | $20.00 | 1-2 days |
Rural deliveries
- Please allow an extra 2-3 days for rural deliveries.
- We do not charge extra for rural delivery, however if you are on a rural delivery route please DO include this with your delivery address details so we can place the appropriate tickets on the parcel to avoid delays.
Our delivery promise
We know you are eager to get your awesome new gear for your pup or puss as soon as possible.
- We aim to dispatch your order within 24 hours of receiving it.
- Orders placed on weekends or public holidays will be shipped on the next working day.
- If there is any delay with sending your order we will be in touch a.s.a.p.
Tracking and Tracing
- You will receive a confirmation email from us once your order has been placed.
- You will receive a further email containing your tracking information once your order is dispatched.
Delays in transit
Occasionally an order is delayed in transit. When that occurs, we are not always the first to know, but once we become aware of the delay, we will do whatever we can to resolve this.